Learn what illia can do to improve your operational workflow,
and increase user’s efficiency
Caller ID and client details pulled from your CRM or ERP system, matching the inbound caller’s phone number, displayed instantly so staff know exactly who is calling and any important client notes/contact history can be displayed to better service the customer in a more efficient manner.
Engagement Manager allows owners, managers, or anyone responsible for oversight and coaching of your teams who rely on phone communications to easily see breakdowns of Call history, Call volume per day based on teams or individual (inbound vs outbound), Missed calls or opportunities, and much more!
Receive detailed call reports featuring any of our available charts, as well as call history views, and have them delivered automatically via email on a desired frequency. All reports and data within illia can of course be pulled live directly from the web application at any time, if automatic deliver is not preferred.
Data flows both too and from your CRM or ERP database. This is an advanced type of integration that can not only query your database to find matching records for ‘Screen Pops’, but also has the ability to push notes and create new contact records within your CRM/ERP. This means less time required for staff to log activities post-call, and results in more consistent and accurate database.